If the package has been dispatched and is not detained by customs, but shipping is delayed significantly due to customs issues, refunds will not be supported.
If the package is confirmed to be detained by customs, we will resend it free of charge.
However, we will not provide free re-shipping services if the delay/loss/theft is caused by incorrect customer-provided information (e.g., wrong postal code, wrong phone number) or failure to collect the package in a timely manner.